Human Watch - The heartbeat of Real People, Real Estate
By
head hunters, by people in the street, neighbours, marketers, and even by the
driver next to you during a traffic light stop. Closer to home, our lives are
an open book in the presence of our family members.
When
it comes to business, do you truly know what makes your customers tick ? It
could come in the form of an uplifting word, a gift, a kind gesture, consistent
updates, or just being present with a listening ear.
Sometimes
by watching and observing people, it reminds us that we too are human. And recognising
we are individually different in colour,
character and values, discovering and connecting well with our customers is an
essential part of any service industry.
So how do you make Human Watch happen ?
Just
3 simple IDK steps :
1) Identify Watch Areas
Identify
your target locations. Prospecting areas and get familiar with the neighbourhood
and its surroundings. Don’t forget to visit the neighbourhood kopi tiam, bakery,
cobbler or kedai runcit (grocery store) etc. Observe and observe. Take the courage to
create conversations. Jot it down. Take a shot. Video it.
2) Determine Potential Time
In my experience, ideal time to make direct connections is in the mornings (9am to 10am) or evenings (5pm to 7pm) where there is an increased opportunity to meet residents
taking a stroll or tending in their gardens. They can be your potential owners or buyers. It can be incorporated with your
client’s inspection and viewing time schedule.
3) Know
your Mechanism
Be
equipped with the facts and market sentiments for your target location. The market price, latest transacted figures, upcoming
or on-going developments around the area are the few basics. Be ready to
provide other options as well, be it primary market properties or other comparable
properties. You will never know. People like to explore different markets for
variety and comparison. I do.
Make
human watch part of your daily life as you move a step closer to establishing and
maintaining good relationships with your customers, friends and family.
So let’s get all your connections and mechanisms ready to
make your clients tick today !
Wait..remember to clock in and recharge too . Have a great week !
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